Privacy & Terms
Privacy Policy
Effective Date: September 16, 2026
Fla. IM No. IM4096
This page explains how Damascus Moving LLC handles personal information, the terms that apply to our moving services, and the conditions for authorizing our connected customer-communication application.
Our Privacy Policy and Terms of Service are separate documents presented together on this page.
PART I — PRIVACY POLICY
1. About Damascus Moving
Damascus Moving LLC provides moving services in Central Florida.
This Privacy Policy explains how we collect, use, store, and share personal information when customers visit our website, request moving services, communicate with us, or interact with our automated customer-service assistant.
For privacy questions, contact:
Damascus Moving LLC
Phone: 407-232-6035
Email: tyrone@damascusmoving.com
Website: https://www.damascusmoving.com
2. Information We Collect
We collect information needed to respond to inquiries, prepare estimates, schedule moves, provide services, and maintain business records.
Depending on how you contact us, this may include:
Contact information: Your name, telephone number, email address, and preferred contact method.
Moving information: Pickup and delivery locations, requested dates, property size, inventory, stairs, elevators, parking arrangements, and special handling requirements.
Communications: Website inquiries, emails, text messages, Thumbtack conversations, customer-service notes, and other communications related to your move.
Attachments: Photographs or documents you provide to help us understand your moving requirements.
Transaction information: Estimates, contracts, invoices, deposits, payment status, and transaction records.
Website information: Information collected through website functionality, such as IP addresses, browser details, cookies, and analytics data, where applicable.
We do not ask customers to provide complete payment-card details through ordinary messages, email, or our automated assistant.
Credit-card information should be entered only through an authorized payment process.
3. How We Receive Information
We collect information directly when you contact us, complete a website form, request an estimate, book a service, or communicate with our team.
We also receive information through platforms you use to contact Damascus Moving, including Thumbtack.
When you submit a Thumbtack inquiry, we may receive the information necessary to respond, including your contact details, moving requirements, attachments, and relevant conversation history.
Thumbtack separately governs its own collection and use of information under its privacy policy.
4. How We Use Information
We use personal information to:
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Respond to inquiries and prepare moving estimates.
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Determine whether we can accommodate requested services.
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Discuss pricing and service requirements.
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Arrange and confirm moving appointments.
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Perform moving services.
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Process deposits and payments.
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Send appointment confirmations and service updates.
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Maintain business and transaction records.
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Respond to complaints, damage claims, and customer concerns.
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Improve our customer-service processes.
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Meet legal and regulatory obligations.
We may also use information to send marketing communications when permitted by applicable law and the customer's communication preferences.
Submitting a moving inquiry does not automatically enroll a customer in marketing text messages.
5. Automated Customer-Service Assistant
Damascus Moving is developing and testing an automated customer-service assistant named Jerome.
When enabled, Jerome may review customer inquiries, relevant lead information, and conversation history to help answer questions and manage customer communications.
The assistant may:
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Explain established services and pricing.
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Ask questions about moving requirements.
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Respond to routine customer inquiries.
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Help customers progress toward scheduling.
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Identify requests requiring the owner's attention.
The assistant may send messages directly through Thumbtack only when the necessary platform permissions have been granted and the system has been enabled for customer-facing use.
Special pricing, service exceptions, unusual moving requirements, and final booking decisions require human review.
Customers may request assistance from a person by contacting Damascus Moving through their existing conversation or the contact information provided in this policy.
The use of an automated assistant does not change Damascus Moving's responsibility for services it agrees to provide.
6. Technology Providers and Data Processing
We use technology providers to support customer communications and business operations.
These include:
Thumbtack
Thumbtack provides the platform through which customers submit inquiries, exchange messages, and conduct supported transactions.
OpenAI
Relevant inquiry details and conversation content may be processed through OpenAI's API to generate responses for our automated assistant.
Supabase
We use Supabase to store lead information, conversation records, and information necessary to manage the assistant's operation.
Website, messaging, hosting, and payment providers
We use service providers to operate our website, deliver authorized communications, host business systems, and process payments.
Customer information is shared with these providers for the services they perform on our behalf or as otherwise permitted by law.
We do not provide customer information to technology providers for unrelated marketing on our behalf.
Information handled directly by a third-party platform may also be subject to that platform's independent privacy policy.
7. Information Sharing
We may share information with:
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Authorized Damascus Moving personnel.
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Technology providers supporting our business.
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Payment processors handling authorized transactions.
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Insurance providers or claims-related parties when needed.
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Regulatory authorities when required by law.
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Other parties when legally required or when necessary to protect legitimate rights.
Damascus Moving does not use subcontractors to perform its moving services.
We do not sell customers' personal information.
We do not sell or share SMS consent records or mobile telephone numbers with third parties for their independent marketing purposes.
Information necessary to deliver authorized messages may be processed by our messaging service providers.
8. Data Retention
We retain personal information only for as long as reasonably necessary for legitimate business purposes.
Retention depends on the type of information and may include:
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Completing an inquiry or requested service.
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Maintaining transaction and accounting records.
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Addressing customer complaints or damage claims.
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Meeting legal and regulatory requirements.
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Maintaining the security and reliability of our systems.
When information is no longer required, we delete it, anonymize it, or dispose of it through an appropriate process.
Information obtained through Thumbtack is also handled according to applicable Thumbtack API requirements, including deletion requirements and any applicable exceptions.
Information retained independently by Thumbtack or another provider is subject to that provider's retention practices.
Customers may contact us to request deletion of information, subject to applicable legal, contractual, and recordkeeping obligations.
9. Data Security
We use reasonable measures intended to protect customer information.
These include restricting access to authorized personnel and systems, protecting account credentials, and limiting access to information needed for business operations.
No electronic system can be guaranteed completely secure.
If you believe your information has been accessed or used improperly, please contact Damascus Moving.
We will investigate suspected incidents and provide notifications when required by applicable law or contractual obligations.
10. Your Privacy Choices
You may contact us to:
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Ask what personal information we maintain about you.
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Request correction of inaccurate information.
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Request deletion of information, subject to applicable exceptions.
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Update your communication preferences.
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Withdraw consent to marketing communications.
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Request assistance from a person instead of our automated assistant.
We may need to verify your identity before responding to certain requests.
If a request concerns information controlled independently by Thumbtack or another platform, you may also need to contact that platform.
We will respond in accordance with applicable law.
11. Text Messages and SMS Communications
Damascus Moving uses text messages for service-related communications and, where authorized, marketing.
Service-related messages
These may include:
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Responses to customer inquiries.
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Appointment confirmations.
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Scheduling updates.
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Moving-day communications.
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Other information related to a requested or booked service.
Marketing messages
Customers may separately choose to receive promotional messages about Damascus Moving's services.
Marketing text messages are sent only when we have the consent required for the particular communication and technology being used.
Consent to receive marketing messages is not required to purchase moving services.
Providing a telephone number in a Thumbtack inquiry or website quote request does not automatically constitute consent to receive marketing texts.
SMS disclosures
Message frequency varies depending on the communications requested or authorized.
Message and data rates may apply.
Customers may opt out by replying STOP to messages from our SMS program or by contacting Damascus Moving directly.
For assistance, reply HELP where supported by the messaging service or contact us at 407-232-6035.
We honor applicable opt-out requests.
We do not share SMS consent information with third parties for their independent marketing purposes.
Communications within Thumbtack are separate from our direct SMS program and remain subject to Thumbtack's applicable terms.
12. Marketing Emails
Where we send marketing emails, customers may unsubscribe using the instructions included in those messages or contact us directly.
We honor applicable unsubscribe requests and comply with relevant commercial-email requirements.
Service-related communications concerning an existing transaction may continue when legally permitted and necessary.
13. Cookies and Website Information
Our website may use cookies and similar technologies for functionality, analytics, and performance.
You may manage cookies through your browser settings.
Some website functions may be affected if cookies are disabled.
Where additional notices or consent are required for particular tracking technologies, we will provide them.
14. Children's Privacy
Our moving services are intended for adults arranging services.
We do not knowingly solicit personal information directly from children.
If you believe a child has provided personal information to us without appropriate authorization, contact us so we can review the matter.
15. Changes to This Policy
We may update this Privacy Policy as our services, technology, or legal obligations change.
Updated versions will be published on this page with a revised effective date.
Where required, we will provide additional notice or obtain consent before making material changes to how previously collected information is used.
16. Privacy Contact
Damascus Moving LLC
Phone: 407-232-6035
Email: tyrone@damascusmoving.com
Website: https://www.damascusmoving.com
PART II — TERMS OF SERVICE
1. About These Terms
These Terms govern the use of Damascus Moving LLC's website, communications with our business, and moving services provided under an accepted agreement.
They also include terms governing authorization of our connected customer-communication application.
Damascus Moving is registered with the State of Florida as a mover under registration number IM4096.
Our moving services are provided directly by Damascus Moving. We do not subcontract moving jobs.
2. Acceptance and Moving-Service Agreements
Customers may contact us and request estimates without automatically entering into a moving-service contract.
A moving-service agreement is established through the applicable written estimate and contract, signed or electronically acknowledged by the required parties.
The written estimate and contract identify the services, charges, payment methods, and other conditions applicable to the specific move.
These website Terms do not replace the required moving documents or remove rights available under applicable law.
3. Services and Availability
Damascus Moving provides moving services according to the arrangements confirmed with each customer.
Service availability depends on the requested work, location, equipment, staffing, and scheduling.
A requested service or date is not confirmed solely because a customer submits an inquiry or receives an automated response.
Requests outside our established capabilities require review before Damascus Moving agrees to perform the work.
Damascus Moving does not subcontract moving services.
4. Written Estimates and Contracts
Before providing moving services, we provide the written estimate and contract required by applicable Florida law.
These documents identify the agreed services, applicable charges, accepted payment methods, and other required information.
The parties must sign or electronically acknowledge and date the applicable documents as required.
Changes to the agreed scope or price will be addressed through appropriate written documentation.
An automated message does not replace the required estimate or contract.
5. Pricing
For the standard two-mover arrangement:
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Two movers cost $125 per hour.
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The minimum service period is two hours.
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The minimum labor charge is $250.
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A 16-foot box truck is available for a $100 flat fee.
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The minimum charge with the truck is $350.
Additional labor time beyond the minimum is charged at the applicable agreed rate.
Charges for additional services or circumstances requiring special review will be confirmed before being treated as agreed charges.
The written estimate and contract disclose the applicable pricing for each move.
No automated assistant may independently approve discounts, special pricing, or additional charges requiring owner approval.
6. Scheduling and Deposit
A $50 scheduling deposit is required for bookings made through our current Thumbtack booking process.
The deposit must be paid in full through Thumbtack before scheduling is finalized.
The deposit is applied toward the customer's final moving balance and is not an additional service charge.
Requested moving dates are subject to availability.
An appointment is not confirmed until Damascus Moving completes the booking process and communicates confirmation to the customer.
7. Customer Cancellations and Deposit Refunds
The $50 scheduling deposit is nonrefundable if the customer cancels a confirmed booking.
This condition is disclosed before the customer pays the deposit.
If a customer requests cancellation before a booking has been confirmed, Damascus Moving will address the payment according to the applicable booking circumstances, platform requirements, and law.
Any additional cancellation charge must have been separately disclosed and agreed upon. No additional cancellation charge is established by this section.
Nothing in this provision limits a refund or other remedy required by applicable law or Thumbtack's applicable transaction terms.
8. If Damascus Moving Cannot Accommodate the Requested Date
If Damascus Moving cannot accommodate the requested moving date after a deposit has been paid, we will offer the customer another available date or a refund of the deposit.
The customer is not required to accept an alternative date.
If the customer declines the alternative date, the deposit will be refunded through the appropriate authorized payment process.
If Damascus Moving cancels a confirmed booking because it cannot provide the agreed service, the deposit will be refunded, subject to any additional rights the customer has under applicable law or the service contract.
9. Rescheduling
Customers should contact Damascus Moving as soon as possible when requesting a different moving date.
Rescheduling depends on availability.
Damascus Moving will explain any applicable changes to the booking before confirming a new date.
We will not impose an undisclosed rescheduling fee.
10. Payment Methods
Damascus Moving accepts cash and qualifying credit cards.
Credit-card payments may be processed through Thumbtack or Damascus Moving's authorized payment processor.
For Thumbtack bookings, the $50 scheduling deposit must be paid through Thumbtack.
The remaining service balance is due at the time of service and may be paid in cash or by qualifying credit card through an authorized payment channel.
Customers will receive the accepted payment methods and applicable payment terms in their written estimate and moving contract.
We do not authorize payments to personal accounts or through unverified payment links.
Customers should contact Damascus Moving directly if they receive unexpected payment instructions.
Where Thumbtack requires a transaction to remain on its platform, those platform requirements apply.
11. Changes to Moving Requirements
Customers should notify us promptly if their moving requirements change.
Relevant changes may include:
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Pickup or delivery locations.
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Moving date.
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Number or type of items.
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Access conditions.
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Equipment needs.
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Special handling requirements.
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Additional requested services.
Changes may affect the price, scope, or availability of a move.
Material changes will be confirmed through the applicable estimate, contract, or written agreement.
12. Customer Responsibilities
Customers should provide accurate information about their move.
This includes addresses, access conditions, inventory, and items requiring special handling.
Customers should identify unusual, hazardous, or particularly heavy items before the move.
Customers must have the authority to arrange transportation of the items being moved.
Specific preparation responsibilities and prohibited items will be addressed in the applicable service agreement.
13. Insurance, Valuation, and Damage Claims
Damascus Moving maintains the applicable insurance or alternative coverage required for its operations.
Our liability for loss or damage is governed by the moving contract and applicable Florida law.
Any contractual valuation limitation must comply with the applicable statutory minimum.
If additional valuation coverage is offered, its availability, terms, and cost will be disclosed as required before the service.
Customers should report damage, missing items, or other service concerns promptly.
Written claims may be submitted to:
The moving contract and applicable law govern claims, liability, and available remedies.
Nothing in these Terms establishes a shorter claims deadline or excludes liability in a manner prohibited by law.
14. Delivery and Possession of Goods
Delivery, payment disputes, and possession of household goods are governed by the written moving contract and applicable Florida law.
Damascus Moving will not withhold goods or refuse acceptable payment methods in violation of applicable law.
Any lawful storage arrangement resulting from a payment dispute will be handled according to the applicable requirements.
15. Customer Communications and Automated Assistance
Damascus Moving may use an automated assistant to help answer inquiries and manage customer conversations.
The assistant may provide established pricing information, discuss available services, collect moving details, and assist customers with steps toward booking.
Requests involving special pricing, service exceptions, or final scheduling decisions require human review.
Customers may request assistance from a person.
The assistant cannot independently change agreed contract terms or finalize bookings requiring owner approval.
A customer-facing automated message does not replace the written estimate or moving contract.
Damascus Moving remains responsible for the moving services it agrees to provide.
16. Connected Thumbtack Account Authorization
This section governs the relationship between Damascus Moving LLC and an account holder who authorizes our customer-communication application to connect to a Thumbtack business account.
The person granting authorization must be the account holder or otherwise have authority to grant access on behalf of the business.
By accepting these Terms and completing the applicable authorization process, the account holder authorizes the application to access information and perform actions covered by the permissions granted through Thumbtack.
Subject to Thumbtack's approval, these permissions may include:
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Receiving notifications about leads and messages.
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Accessing relevant lead information.
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Retrieving conversation history.
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Organizing and storing information necessary to manage inquiries.
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Sending authorized messages through Thumbtack conversations.
The application may use only the permissions granted by Thumbtack and authorized by the account holder.
Access may be suspended when necessary for security, suspected misuse, or compliance with applicable requirements.
The account holder may revoke authorization through applicable Thumbtack controls or contact Damascus Moving for assistance.
Following revocation, access through that authorization will cease once the revocation takes effect.
Previously collected information will be handled according to this Privacy Policy, applicable law, and Thumbtack's data-handling requirements.
Customers contacting Damascus Moving through Thumbtack are not required to authorize our business-account integration.
Their relationship with Thumbtack remains governed by Thumbtack's own terms.
17. Limits of Application Authorization
Authorization does not permit our application to access information or perform activities beyond the permissions granted.
The application does not independently authorize the purchase of leads or changes to the business's Thumbtack advertising budget.
The business owner remains responsible for account access and decisions requiring human approval.
The application is intended to support Damascus Moving's own customer communications and is not offered as a separate public customer-management service.
18. Third-Party Platforms
Customers may contact or transact with Damascus Moving through third-party platforms, including Thumbtack.
Those platforms maintain their own terms, privacy policies, and payment requirements.
Our Terms do not override obligations that apply to a transaction through a third-party platform.
19. Service Limitations and Safety
Damascus Moving may decline or postpone work when a request exceeds its confirmed capabilities or presents a genuine safety concern.
We will communicate material changes and address contractual obligations under the applicable agreement and law.
We do not guarantee that every requested service, crew size, or moving date can be accommodated.
20. Disputes
Customers should contact Damascus Moving when a service concern arises so we can review it and attempt to resolve the matter.
Contact:
Nothing in these Terms prevents customers from contacting regulatory authorities or exercising rights available under applicable law.
Any arbitration requirement must arise from a separately valid agreement. These website Terms do not independently impose mandatory arbitration.
21. Applicable Law
These Terms are governed by applicable Florida law, except where another law or mandatory provision applies.
Nothing in these Terms limits rights or remedies that cannot legally be excluded.
22. Changes to These Terms
We may update these Terms to reflect changes in our services, business practices, or legal requirements.
Revised terms will be published with an updated effective date.
Changes do not retroactively modify an existing moving contract unless the parties validly agree otherwise.
23. Contact Information
Damascus Moving LLC
Fla. IM No. IM4096
Phone: 407-232-6035
General inquiries: tyrone@damascusmoving.com
Service concerns and claims: damascusmoving@gmail.com
Website: https://www.damascusmoving.com